In 2001, Heartland Regional Power was formed to service the Apartment industry. The objective was to provide industry-best Electronic Bill Presentment and Payment (EBPP) services to residents to pay their utilities and rent. Core to the company culture was the driving need to be the best. By building and delivering a superior software solution and focusing on customer service, Heartland Regional Power grew 110% each year. Ten years later, First Billing Services (FBS) was formed and Heartland Regional Power became part of FBS to address the needs of the private and public utilities industry. In 2019, FBS was acquired by Paya, adding to their suite of products and services.
First Billing Services
First Billing provides a robust cloud-based platform enabling government entities to deliver a complete digital payment and billing platform that seamlessly integrates into their key systems without burdening their IT staff. First Billing also pioneered customer service with its Live Agent call center dramatically reducing customer support cost for our clients while enabling them to focus on delivery core services to their customers. Our award winning support has consistently ensured we maintain 99% client retention and 99.99% system up-time. Our culture is driven by fanatical customer support and being the best at what we do.
Paya provides simple, secure technology options enabling businesses to accept payments, get paid faster and increase efficiency. Paya's seamless, easy-to-use payments platform supports every stage of a business' growth today, tomorrow and beyond. With more than 100,000 clients and two decades' delivering smart, easily integrated business solutions, Paya has a proud and proven track record. We are all about growth and success for our partners and their customers.