Live Customer Service
In this day and age, some of your customers need the ability to speak with a live agent directly over the phone, but with time limitations and staffing constraints, you may not be able to provide this service. Many of our clients are looking to reduce the number of phone calls their team handles on a daily, weekly or monthly basis, and we are able to support this initiative. With our trained and customer care focus, we are able to drive customer satisfaction while reducing the time your team spends managing customer service calls. Although we not geared towards replacing your current customer service platform, we are able to greatly reduce calls related to the below tedious activities.
At FBS, we offer a solution that enables your customers to speak directly with a member of our care team, and we can help with the following:
- Create an account and register in FIRSTCHOICE
- Process a Payment
- Store a Payment Method
- Set up a Recurring Payment Schedule
- Enroll in Text & Pay
- Enroll in E-billing
- Password Retrieval
- E-mailing current or past statement/bill
- Send payment receipt
The FBS Customer Care Center is located in Miamisburg, OH.