First Billing has developed what we believe is truly the benchmark in the industry as it relates to Self-Service Technology. FBS has created this technology to support your customers as well as your internal customer service team. By providing your customer service team the ability to see and access the exact same information and options as your customers, you are able to significantly improve customer service from many angles.
Our portals come in two separate collaborative platforms:
Customer Self-Service Portal
Give your customers control over their accounts by providing the ability to access current balances, statements, history, and enable them to make convenient payments.
Internal Customer Service Agent Portal
Give your Customer Service Team access to comprehensive Payment & Billing Reports along with the ability to view account specific details such as previous bill or payment method.
Benefits of our Self Service Portal’s:
Let us show you first-hand how First Billing's solutions can help you grow your company.
Based in Dayton, OH, First Billing Services is a unique one-stop shop for all your billing and payment needs. We provide solutions to the utilities, government, multi-family, and service industries. With our innovative solutions, organizations are able to focus more attention on their core competencies – increasing customer service, retention and revenues while reducing operational expenses.